Shipping & Delivery

Shipping & Delivery

Order Processing

We work hard to package and ship orders safely and as quickly as possible. Processing and shipping times may vary depending on the products ordered, weather conditions, holidays, and carrier schedules.

Live Feeder Insect Orders

Live feeder insects require special handling. Majik Bug Barn ships live feeder insects from Illinois, and weather conditions are evaluated throughout the entire anticipated transit route — not just at the delivery destination.

This includes weather conditions at our location in Illinois, along the anticipated shipping route, at carrier facilities, and at the final destination.

We reserve the right to delay shipment when weather conditions anywhere along the anticipated transit route could put the animals at risk.

Extreme Weather Shipping

For shipping purposes, forecast temperatures of 85°F or above or 40°F or below anywhere along the anticipated transit route are considered extreme weather conditions.

During extreme weather conditions, a CryoPak temperature-control pack must be added to your order for the Live Arrival Guarantee to apply. The CryoPak can be used to help protect live feeder insects during both hot and cold weather.

Temperature protection helps reduce the risks associated with extreme temperatures but cannot completely eliminate them. Majik Bug Barn may delay shipment when conditions at our location in Illinois, along the anticipated transit route, at carrier facilities, or at the destination create an unreasonable risk to live insects.

Important: A safe temperature at your delivery address does not necessarily mean conditions are safe throughout the shipment. Your package begins its journey in Illinois and may travel through areas experiencing significantly different temperatures.

UPS Hold for Pickup

If you would like your live insect order held at a UPS location rather than delivered to your home or business, please find a UPS Access Point® or other UPS location that confirms it will accept your package for customer pickup and use that location's address as the shipping address when placing your order.

Please verify with the location before placing your order that they accept packages addressed to their location for customer pickup.

Packages held for pickup must be collected promptly after the carrier confirms they are available for pickup to remain eligible for the Live Arrival Guarantee.

Shipping Days

We may adjust shipping days for live orders to reduce the chance of packages sitting at a carrier facility over a weekend or holiday.

Live Arrival Guarantee

We take great care when packaging and shipping our live feeder insects.

For packages delivered directly to your home or business, you must contact Majik Bug Barn within 30 minutes of the carrier-confirmed delivery time if any live feeder insects arrive deceased.

For packages shipped to an approved UPS pickup location, the package must be picked up promptly after the carrier confirms it is available for pickup, and any Live Arrival Guarantee claim must be reported to Majik Bug Barn within 30 minutes of pickup.

Please provide clear photos of the affected insects and packaging when contacting us.

During extreme weather conditions — forecast temperatures of 85°F or above or 40°F or below anywhere along the anticipated transit route — a CryoPak temperature-control pack must be included with the order for the Live Arrival Guarantee to apply.

Approved Live Arrival Guarantee claims will receive store credit for the cost of the affected feeder insects. Shipping charges and other products included in the order are not included in the credit.

The Live Arrival Guarantee does not apply to packages that are left outside after delivery, have incorrect or incomplete shipping addresses, are not picked up promptly from a carrier pickup location, or otherwise do not meet the requirements stated above.

Local Pickup

Local pickup is available. Select Local Pickup at checkout to avoid shipping charges. After placing your order, please email majikgeckos@gmail.com to arrange a pickup time and location.

Please wait for pickup confirmation before arriving.

Shipping Address

Please double-check your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If using a UPS pickup location, customers are responsible for confirming that the selected location will accept the package before using that location as their shipping address.

Non-Live Products

Supplies, personalized gifts, and other non-live merchandise may ship separately from live feeder insects when necessary.

Questions About Your Order?

If you have questions about shipping, weather conditions, CryoPak requirements, or aren't sure which shipping option to choose, please contact us before placing your order. We're happy to help.